DELIVERY, CANCELLATION AND REFUND

• No refunds will be issued for any report orders once the order reaches the "Processing" stage (i.e., assigned to an astrologer). Any risk or liability arising from placing an order hastily or carelessly rests solely with the user. The website shall not be responsible for issuing refunds after processing has begun.

• No refunds shall be processed once an order has been placed and executed. However, if the user wishes to cancel a successfully placed order prior to execution, the user must contact the customer care team within one (1) hour of making the payment. Any refund in such cases shall be issued solely at the discretion of the website.

• Any technical delay or malfunction on the website during the processing of a request, including the generation of reports by the service provider (i.e., the astrologer), shall not be eligible for a refund. The user acknowledges that all timelines provided are approximate, and while all reasonable efforts will be made to adhere to the displayed timelines, they are not guaranteed.

• No refunds shall be processed if incorrect information or data is provided by the user. The user agrees to exercise due care while submitting information on the website and to review all details before clicking "Submit." However, the user may request a correction to any incorrect information or data provided that such a request is made to customer care within one (1) hour of execution of the service by the service provider.

• No refunds shall be issued for the return of any damaged product. The user acknowledges and agrees that, upon ordering any product displayed on the website, the registered user shall be solely responsible for any damage caused to the product after delivery. For orders placed using the "Cash on Delivery" payment method, if the product is returned, the user shall be liable for the product cost as displayed on the website, along with any applicable shipping, customs, or courier charges.

• A refund on a pro-rata basis may be considered in the event of a delay in the activation of subscription services. Any damage to a product occurring during transit shall be handled by the website and its authorized agencies.

• You acknowledge that the product images displayed for purchase are for reference purposes only. The website shall endeavor to deliver the product in an "as-is" condition consistent with the display on the website. Users are advised to exercise discretion when placing orders, and no refunds shall be issued on the basis of variations in product appearance.

• The services offered and the products sold are not intended to replace any philosophical, emotional, or medical treatment. The website makes no representations and assumes no responsibility or liability regarding the accuracy, effectiveness, or reliability of any astrological effects on human physiology attributed to the gems displayed or sold on the website. Any decision to purchase such products or avail of the services is made solely at the user's discretion and free will, and the website shall bear no responsibility for the outcomes of such products or services. Users are advised to exercise discretion, and no refunds shall be issued on these grounds.

• No refunds shall be issued if an incorrect contact number is provided for availing the "Call with Astrologer" feature. Once the user opts for this service, the user is responsible for ensuring that the provided contact number is reachable, within full network coverage, and that the call is answered when received. No refunds shall be processed for any call that successfully connects.

• Any refunds, if applicable, shall be processed after deducting transaction charges levied by the bank and/or payment gateway, applicable shipping and/or courier charges (for product purchases), customs duties (if any), and any other costs incurred by the website in processing and/or delivering the service or product, as applicable.

• In the event that the website or the payment gateway webpage linked to the website experiences server-related issues such as slowdown, failure, or session timeout, the user must verify whether their bank account has been debited before initiating a second payment and proceed accordingly using one of the following options:

• If the bank account appears to have been debited, the user must refrain from making a duplicate payment and promptly contact the website's customer care team to confirm the payment status.
• If the bank account has not been debited, the user may proceed to initiate a fresh transaction to complete the payment.

• However, in the event of multiple payments being made for the same order despite the above precautions, any excess amount shall be refunded in full without deduction of transaction charges. The website shall retain only the amount corresponding to a single order as originally intended by the user.

• In the event that the website is unable to accept or process an order, it reserves the sole right to refuse or cancel such order for any reason whatsoever. Circumstances that may result in cancellation include, without limitation, unavailability of the service, inaccuracies or errors in pricing information, or other issues as identified by the website. If an order is cancelled after payment has been made for the service, the amount paid for the booking shall be refunded to the user.

(a) For all purposes, accepting to above terms and conditions shall amount to a concluded contract between the Service Provider and AstroGuruji, and deemed to be executed at Ujjain, at registered address of "ASTROGURUJI PRIVATE LIMITED"; and

(b) In case of any dispute between the Service Provider and AstroGuruji, the courts at Ujjain only shall have exclusive jurisdiction to adjudicate upon the same.